Version v1.0 · Effective June 3, 2026

Terms & Conditions / Reservation Agreement

By booking transportation services with Airport Car Service San Diego (“Company”), the client agrees to the following terms and conditions.

1. Reservation Confirmation

Reservations are not guaranteed until confirmed by the Company. The Company reserves the right to refuse service at its discretion.

2. Cancellation Policy

Sedans and SUVs

No charge for cancellations made more than 48 hours before scheduled pickup.
50% charge for cancellations made within 24–48 hours of scheduled pickup.
100% charge for cancellations made within 24 hours of scheduled pickup.

Vans, Sprinters, Limousines, Mini Coaches and Buses

No charge for cancellations made more than 7 days before scheduled pickup.
50% charge for cancellations made within 2–7 days of scheduled pickup.
100% charge for cancellations made within 48 hours of scheduled pickup.

3. No-Show Policy

Failure to appear at the designated pickup location within the allotted waiting period will be considered a no-show and will result in a 100% charge.

4. Waiting Time

Airport Arrivals

Domestic flights include 30 minutes of complimentary waiting time.
International flights include 60 minutes of complimentary waiting time.

Non-Airport Pickups

A 15-minute grace period is provided.
Additional waiting time will be billed at the applicable hourly rate.

5. Overtime Charges

Services exceeding the scheduled reservation time will be billed in additional increments at the Company’s current hourly rate.

6. Vehicle Capacity & Luggage

Vehicles may not be loaded beyond legal passenger or luggage capacity. Excess luggage may require a larger vehicle and additional charges may apply.

7. Child Safety Seats

Child safety seats may be provided upon request and additional fees may apply. Parents and guardians remain solely responsible for ensuring children are properly secured in accordance with applicable laws.

8. Damage & Cleaning Fees

The client assumes full financial responsibility for damage caused by themselves or members of their party. Charges include but are not limited to:

Minimum cleaning fee: $300
Burn damage: $500 per occurrence
Excessive interior damage: actual repair costs
Bodily fluid cleanup: minimum $300

9. Alcohol, Drugs & Conduct

Illegal drug use is strictly prohibited. The Company reserves the right to terminate service immediately without refund if any passenger:

Becomes disruptive
Creates a safety concern
Engages in illegal activity
Damages property
Harasses the driver

10. Smoking Policy

Smoking, vaping, and use of electronic cigarettes are prohibited in all Company vehicles. A minimum cleaning fee of $350 may be assessed for violations.

11. Mechanical Failure

In the event of a mechanical breakdown, the Company’s liability shall be limited to arranging replacement transportation when reasonably available or refunding the unused portion of service. The Company shall not be liable for consequential damages, missed flights, missed appointments, or other indirect losses.

12. Force Majeure

The Company shall not be responsible for delays, cancellations, or inability to perform services due to circumstances beyond its control, including but not limited to:

Traffic accidents
Road closures
Severe weather
Airport disruptions
Government actions
Civil unrest
Natural disasters

13. Personal Property

The Company is not responsible for lost, stolen, or damaged personal property left in any vehicle.

14. Payment Authorization

By providing a credit card, the client authorizes the Company to charge all applicable fees associated with the reservation, including:

Transportation charges
Overtime charges
Waiting time charges
Toll charges
Parking charges
Cleaning fees
Damage charges

15. Acceptance of Terms

Payment of a deposit, submission of payment information, acceptance of a quote, or use of transportation services constitutes acceptance of these Terms & Conditions.

Terms & Conditions